Terms & Conditions

Stillway Systems | SMS Messaging Services

Last updated: July 26, 2026

These Terms and Conditions apply to all SMS messages sent and received as part of the A2P 10DLC messaging services provided by Stillway Systems. Your use of this service constitutes acceptance of these terms.

1. Messaging Consent

As a user, you must explicitly consent to receive messages from Stillway Systems. Consent can be given through various channels including, but not limited to, our website contact form, paper forms, or verbally through customer service interactions.

SMS messages may include appointment reminders, customer care communications, and marketing messages regarding our services. Message frequency varies based on your interactions with us.

You have the right to request access to, correction of, or deletion of your personal information at any time by contacting us at [email protected].

2. Age Restriction

You must be 18 years of age or older to use this SMS service.

3. Message Types and Frequency

Messages sent by Stillway Systems may include:

Appointment reminders and confirmations
Customer care communications
Promotional offers and updates about our services
Post-service review requests
Other relevant communications related to your interaction with Stillway Systems

The frequency of these messages will depend on your interaction with our services and your preferences.

4. Data Rates and Charges

Message and data rates may apply to any messages you send or receive as part of our service. This could affect your bill and depends on the terms set by your mobile carrier.

5. Opt-Out Instructions

You can cancel the SMS service at any time.

Text STOP to (773) 236-1283 at any time to unsubscribe.

After you send the SMS message "STOP," we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

Text HELP for assistance at any time.

6. Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your data in relation to our A2P 10DLC messaging service. If you have any questions regarding privacy, please refer to our Privacy Policy at stillwaysystems.com/privacy-policy.

7. Message Delivery

Stillway Systems does not guarantee that messages will be delivered without delays or failures. Such issues can occur due to factors outside our control, such as network problems or device compatibility. Carriers are not liable for delayed or undelivered messages.

8. User Obligations

When using our messaging service, you agree to abide by all applicable laws and regulations. You must not use this service to send messages that are offensive, illegal, or intended to harass or harm others.

9. Compliance with Laws

You acknowledge that the messaging service must be used in compliance with all relevant laws, including those relating to privacy, telecommunications, and commercial communications.

10. Changes to Terms and Conditions

Stillway Systems reserves the right to change these Terms and Conditions at any time. Changes will be communicated through our website or direct communications where feasible.

11. Contact Information

For any queries or concerns regarding these Terms and Conditions, please contact Stillway Systems:

Email: [email protected]

Phone: (773) 236-1283

Address: 142 E Ontario Street, Suite 1750, Chicago, IL 60611

Questions about these terms? Email [email protected].

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